Returns and Refund Policy

🔁 Returns & Refund Policy

At ShopTrueNorthFinds, your satisfaction means everything to us. We stand behind the quality of our curated products and want you to feel confident in every purchase.

Because we work with global suppliers, our return and refund process is designed to be simple, fair, and efficient even across borders.

📦 Returns

We do not currently accept returns on most items, due to the nature of international shipping and fulfillment through third-party suppliers.

However, if your item arrives damaged, defective, or significantly different from what you ordered, we will work with you to resolve the issue as quickly as possible.

💸 Refunds or Replacements

To be eligible for a refund or replacement, please contact us within 7 days of delivery and provide:

Your order number

A clear photo or video showing the issue

A brief description of the problem

We will review your request and offer one of the following solutions:

Full or partial refund

Free replacement item

Store credit

⚠️ Refunds are not issued for buyer’s remorse, incorrect address entry, or delays caused by customs or shipping carriers.

🕒 Refund Processing Time

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

🙏 Our Promise

We know buying online especially for personal or sensitive needs requires trust. We're here to make sure you feel supported every step of the way.